Delete Your Account

You can request deletion of your GOKO account and associated personal data at any time using either of the methods below.

Option 1 — Delete in the app (immediate)

1. Open the GOKO app and sign in.
2. Go to the My tab, then tap the settings icon (⚙️).
3. Tap Delete Account.
4. Confirm the two-step prompt ("Are you sure? — Yes, delete everything").

Your account and data are deleted immediately upon confirmation. This action cannot be undone.

Option 2 — Request by email

If you can no longer sign in, email us and we will delete your account and data on your behalf:

• Email: team@letterbridge.co
• Subject: Account Deletion Request
• Include the email address associated with your GOKO account (Google or Apple sign-in).

We respond to and complete email deletion requests within 30 days.

What is deleted

When your account is deleted, we permanently remove the personal data linked to it, including:

• Your profile (name, email, avatar, nationality, preferences)
• Your trips and itineraries
• Your posts, comments, and reviews
• Your bookmarks and saved places
• Account and device identifiers linked to you

What may be retained

We may retain a limited set of records where required by applicable law (for example, records we are legally obliged to keep) for the minimum period required, after which they are deleted. Any data retained for analytics is anonymized so it can no longer be linked to you.

Questions

For any questions about account or data deletion, contact team@letterbridge.co. See also our Privacy Policy.